Refund Policy

Returns

Every order comes with a 30-day, hassle-free full refund. If you’re not satisfied with your purchase, let us know within 30 days of receiving it and we’ll make it right.

How to Initiate a Return

Contact us at info@prospelaskin.com to start a return, and we’ll send you a return shipping label with instructions. Please get in touch before sending anything back, so we can match the return to your order.

Return Address:
Prospela, 9800 Wilshire Blvd, Beverly Hills, CA 90212

Damages & Defects

Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate and resolve the issue.

Exchanges

The fastest way to exchange an item is to return the original for a refund and purchase the replacement separately.

Refund Timeline

Once we receive your return, we’ll refund you in full within 10 business days to your original payment method. Your bank may need a few extra days to process it.