Refund Policy

Returns

You have 30 days after receiving your item to request a return. Items must be unused, in the same condition as received, with tags attached and in original packaging. A receipt or proof of purchase is required.

How to Initiate a Return

Contact us at info@prospelaskin.com to start a return. Once approved, we will send you a return shipping label with instructions. Packages sent without prior return authorization will not be accepted.

Return Address:
Prospela, 9800 Wilshire Blvd, Beverly Hills, CA 90212

Damages & Defects

Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate and resolve the issue.

Non-Returnable Items

• —Perishable goods (food, flowers, plants)
• —Custom or personalized products
• —Personal care goods (beauty products)
• —Hazardous materials, flammable liquids, or gases
• —Sale items and gift cards

Exchanges

The fastest way to exchange an item is to return the original, and once the return is accepted, purchase the replacement separately.

EU Cooling Off Period

Customers in the European Union have 14 days to cancel or return orders for any reason without justification.

Refund Timeline

We will notify you upon inspection of your return. Approved refunds are processed within 10 business days to your original payment method. Your bank may require additional processing time.