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Prospela · FAQ

The questions. The straight answers.

Everything we’ve been asked about our products, our formulas, and how we get them to you.

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Before You Ask

The Basics

Yes. Regular bathroom towels accumulate bacteria, mold, and detergent residue within 48 hours of use. Disposable face towels provide a fresh, sterile surface every time — eliminating the bacterial cross-contamination that causes breakouts and irritation.

Styes are bacterial infections in the eyelid oil glands, often from touching the eyes with unwashed hands, expired cosmetics, or contaminated towels. Daily eyelid hygiene with a gentle cleanser, a fresh towel every time, and replacing eye makeup every 3 months is the standard prevention protocol.

Yes. Unlike reusable towels that require water, energy, and detergent for every wash cycle, plant-based biodegradable face towels decompose naturally in weeks. They generate no microplastic waste and have a favorable lifecycle impact when sustainably sourced.

All Prospela products are specifically formulated for sensitive skin: fragrance-free, SLS-free, paraben-free, and dermatologist-reviewed. The face towels are hypoallergenic — no dyes, no chemicals — and our cleansers are built around gentle, plant-derived actives.

Conventional wipes contain synthetic fibers, preservatives, and a moisture load. Prospela towels are dry, extra-thick, and 100% plant-based biodegradable fibers. No chemicals, no fragrance, no plastic — just clean material.

The Product

Disposable Face Towels

Yes. Our face towels are made from 100% plant-based fibers and break down naturally under commercial composting conditions — no synthetic fibers, no landfill residue.

Each box contains 50 extra-large disposable face towels at 10” × 12”.

Yes. Our towels are hypoallergenic and free from dyes, fragrances, and harsh chemicals — designed specifically for sensitive, acne-prone, and post-procedure skin.

Yes. They’re made from plant-based fibers and break down naturally, unlike synthetic wipes that persist in landfills for decades.

The Product

Bye Bye Stye Eyelid Cleanser+

Most customers see results within 2–3 days. If symptoms persist after 5–7 days, consult a healthcare professional — you may have a hordeolum or another infection that needs clinical care.

Yes. Wash your face at least twice daily, focusing on the affected area while avoiding direct eye contact.

Apply a thin layer around the affected area for 10–20 seconds, then massage across your entire face until foaming, and rinse with warm water. Pat dry with a fresh towel every time.

Yes. No fragrance, no phenoxyethanol, no artificial dyes, no SLS. Cruelty-free and made in the USA.

Hyssop extract for anti-inflammatory barrier support, goldenseal for antibacterial action, green tea for antioxidant protection, and caffeine to reduce puffiness.

The Product

Peptide Complex Eye Cream

Three: Copper Tripeptide-1, Palmitoyl Tripeptide-1, and Palmitoyl Tetrapeptide-7. Together they support collagen, elasticity, and fine-line smoothing.

Morning and night on clean, dry skin. Dab gently around the orbital bone, inner corner outward, with your ring finger.

Yes. The formula is enriched with aloe vera, calendula, and bisabolol — gentle enough for sensitive skin.

Yes. Three molecular weights of hyaluronic acid hydrate across every skin layer, while calming botanicals reduce the puffiness and irritation around the eye area.

Yes — 93/100, “Excellent.” An independent score from Yuka, which rates seven million products on ingredient safety. Brands can’t pay for placement.

The Product

Eyelid & Eyelash Cleanser

Yes. The formula is specifically designed to be safe for eyelash extensions, natural lashes, and brows.

Yes. The foaming formula effectively removes waterproof mascara and eyeliner without tugging or irritation.

Yes. It’s pH-balanced for the delicate eye area and rinses clean without residue.

Yes. The mild, paraben-free, sulfate-free formula is safe for daily use and recommended by lash technicians.

The Logistics

Orders, Shipping & Returns

Orders typically arrive within 3–4 business days within the US. Worldwide shipping is available; international orders generally take 10–14 business days.

Yes. International orders typically arrive within 10–14 business days. Duties and taxes may apply at customs depending on your country.

Email social@prospelaskin.com within 24 hours of placing your order and we’ll do our best to catch it before it ships. Once shipped, follow the return process.

30-day full refund, hassle-free. If you’re not satisfied with your purchase, contact us and we’ll make it right.

The Fine Print

Payment & Security

Yes. All transactions are processed through PCI-DSS compliant payment systems. We never see or store your card details.

Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay.

Still have questions?

We’ll answer in a day or two.

Real humans, no chatbot. Email us or send a note and we’ll get back to you.