Privacy Policy

Information We Collect

Prospela collects personally identifiable information when you interact with our service. This includes your name, delivery and billing address, phone number(s), email address, and payment details when you place an order.

If you choose to complete a user registration form, survey, or promotional form, we may ask for additional contact information. We also collect non-personally identifiable information such as IP addresses, browser type, time zone, and referring URL for internal analytics purposes.

How We Use Your Information

We use collected information to fulfill orders, respond to requests, deliver newsletters, and send product information and promotional communications. Marketing communications require your consent.

You can opt out of marketing emails at any time by contacting info@prospelaskin.com. Processing takes up to 10 days. Transactional emails regarding your orders will continue regardless of marketing preferences.

Disclosure to Third Parties

Information is shared with service providers for necessary functions like payment processing, shipping, and email services. Third parties are required to keep your information confidential and use it only for contracted purposes.

We may disclose information when required by law or to protect rights, property, or safety. In acquisition or merger scenarios, user information may transfer to successor entities.

Access to Your Personal Information

You can access and modify your personal data through your account settings. Please note that certain information may persist for administrative and legal purposes even after deletion requests.

Data Retention

Personal information is retained as long as accounts remain active and as necessary for our legitimate business interests, legal obligations, and to prevent harm.

Children

Our service is not intended for persons under 13 years old. We do not knowingly solicit or collect information from children. Upon discovering such information, we will take steps to delete it promptly.

Your California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• —Request what personal data is collected and how it's used
• —Request corrections to inaccurate data
• —Request deletion of your personal information
• —Restrict processing of sensitive personal information
• —Opt out of the sale or sharing of personal information

To exercise your rights, contact us at info@prospelaskin.com. We will not discriminate against you for exercising your CCPA rights.

Updates to This Policy

We reserve the right to modify this policy and will notify users of material changes.